The SendDart journal
Guides and practical notes on email automation, deliverability, and building reliable delivery into your product.
Page 2 of 14 · 161 articles
Articles — page 2
Account Deletion Emails: Design the Final Message Before Erasing the Data
Plan account-deletion notifications around the real deletion state, minimal retained delivery data and clear recovery limits before removing the account record.
Workspace Role-Change Emails: Explain the Change Without Exposing the Team
Write workspace role-change emails that describe the affected access clearly, select the right recipients and link to a currently authorized account view.
Invitation Emails: Handle Expiry, Revocation and the Wrong Signed-In Account
Design invitation emails around the intended account and current membership state, with clear handling for expiry, revocation and the wrong signed-in user.
Email Frequency Caps: Count Across Campaigns and Product Events
Design email frequency caps across campaigns and product events with explicit counting rules, atomic reservations and transparent exceptions for service workflows.
Email Quiet Hours: Model User Time Zones and Urgent Exceptions
Implement email quiet hours with an explicit recipient timezone, daylight-saving policy and narrow urgent exceptions, then recheck relevance after deferral.
Email Notification Priority: Protect Urgent Messages From Routine Traffic
Prioritize email work with explicit urgency classes, reserved dispatch capacity and expiration rules while avoiding promises of immediate inbox delivery.
Notification Deduplication Windows: Merge Noise Without Losing Distinct Events
Choose notification deduplication windows using event identity and business meaning, preserving separate actions while suppressing repeated transport deliveries.
Campaign Approval After an Edit: Decide Which Changes Require Another Review
Tie campaign approval to a content and audience revision so material edits invalidate approval and workers cannot dispatch a different campaign than reviewers saw.
Campaign Cancellation Races: Define What Stop Sending Can Still Stop
Define campaign cancellation around the actual dispatch boundary, with worker coordination and honest counts for pending, submitted and uncertain messages.
Email Segment Exclusions: Make the Suppression Order Visible
Make campaign segment exclusions explainable with ordered eligibility rules, distinct suppression reasons and a count reconciliation that avoids double counting.
Email Audience Snapshots: Decide Whether Membership Is Frozen or Live
Choose frozen or live campaign audiences deliberately, while rechecking current eligibility so an old membership snapshot cannot override a later opt-out.
Email Contact Merge Policies: Avoid Combining Different People
Design contact merge policies around verified identity, field provenance and preference history so duplicate cleanup does not combine different people.